BALTIC Learning on the Frontline

BALTIC Learning on the Frontline
Library Shelf Location 08.BALT
Publication Date 2012

This publication has been made possible though the generous support of the Rootstein Hopkins Foundation and the Paul Hamlyn Foundation. BALTIC presents this case study publication focusing on the role of frontline staff in visitor engagement. This publication is available to download using the link above. Contents 04 Foreword by Godfrey Worsdale, Director, BALTIC 06 Learning on the Frontline by Emma Thomas, Head of Learning and Engagement, BALTIC 16 Overview of BALTIC Training June 2010-May 2012 by Sarah Bouttell, Learning and Engagement Manager (Front of House), BALTIC 22 Talking Yourself Out of a Pickle: Spotlight Tours, Communications Skills and In a Pickle Training Module by Hayley Duff, Learning and Engagement Manager (Front of House), BALTIC 32 BALTIC Professional Practice Award: Learning In and Through Work by Garth Rhodes, Head of Flexible Learning, School of Health, Community and Education Studies, Northumbria University, Newcastle upon Tyne 40 BALTIC Professional Practice Award: Developing Learning and Engagement. Examples of Work-based Projects Undertaken by Claudia Espana (Crew), Alicia Talikowska (Crew), Lianne Bell (Crew), Ilaria Longhi (Community Programmer), Lucy Smith (Schools and Colleges Programmer), Jonathan Lynch (Crew / Assistant Community Programmer), Anneliese Kopko (Learning and Engagement Manager, Front of House), Catherine Cooke (Learning and Engagement Coordinator), Lesley Ann Rose (Crew) and Daniel Howard (Crew). 52 Audience Research and Development by Anneliese Kopko, Learning and Engagement Manager (Front of House), BALTIC 60 Top Ten Tips to Take Away by Emma Thomas, Head of Learning and Engagement, BALTIC 62 Visitor Comments 64 The Culture of Staff and the Contemporary Arts Centre by Iain Wheeldon, Senior Teaching Fellow in Art Museum & Gallery Education, International Centre for Cultural and Heritage Studies, Newcastle University 78 The Funder’s Perspective: Rootstein Hopkins Foundation by Ian Cole, Trustee, Rootstein Hopkins Foundation 80 Paul Hamlyn Foundation by Regis Cochefert, Head of Arts, Paul Hamlyn Foundation Appendices 82 Job Profile: Gallery Assistant (Crew) 84 BALTIC Core Values

Quantity 1
Pages 87
Editor Emma Thomas
Format Paperback
Publisher BALTIC Centre for Contemporary Art
Categories Education/Learning, Museum/Gallery Studies
Related Events Engaging Visitors Through Front of House Seminar (03 November 2011), Learning on the Frontline (12 December 2012)
Language English

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